Kaveret CRM Customer Management Program
The leading software in Israel for customer service centers for large organizations and growing businesses
Kaveret CRM Customer Management Program
The leading software in Israel for customer service centers for large organizations and growing businesses
Two main reasons that make us special
The software will preserve and improve customer relationships through close monitoring of your SLA goals at a level you are not yet aware of
We at Kaveret CRM provide our customers with full support for managing your business and maintaining customer relations
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Precise development aimed at improving customer relations
The entire customer management system is aimed at meeting organization SLA (Service Level Agreement) goals and even give you the tools to improve the goals. We focus on a number of key parameters:
The time it takes to handle an application
Prioritizing by type of customer and type of application
Balancing the number of applications forwarded to each representative
Full and comprehensive control by the customer service manager
The time it takes to handle an application
Prioritizing by type of customer and type of application
Balancing the number of applications forwarded to each representative
Full and comprehensive control by the customer service manager
We look at the whole picture
The customer service manager can see the number of inquiries of each representative in real time, forward inquiries from representative to representative and see who exceeds the organization’s SLA goals – in real time!
At any given moment the customer service manager can segment complex reports in order to better understand his working methods and improve relationships with the customers.
It is clear to all of us that good customer relations are more profitable for the organization
We look at the whole picture
The customer service manager can see the number of inquiries of each representative in real time, forward inquiries from representative to representative and see who exceeds the organization’s SLA goals – in real time!
At any given moment the customer service manager can segment complex reports in order to better understand his working methods and improve relationships with the customers.
It is clear to all of us that good customer relations are more profitable for the organization
All the control in one program
When a customer contacts you,
his card opens automatically with all the information. We produce the combination of the means of contacting customer service and sales, managing leads in CRM and managing customer inquiries – a complete package for business management
All the control in one program
When a customer contacts you, his card opens automatically with all the information. We produce the combination of the means of contacting customer service and sales, managing leads in CRM and managing customer inquiries – a complete package for business management
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We connect to all the channels through which customers communicate with you
It is no longer an operational headache to work in several channels, we will link all your customers’ communication channels to Kaveret and you can manage them from just one place. The customer sent a message on Facebook Messenger? From there he responded to you on WhatsApp and finally spoke through emails? No problem, you will see it on one screen
We connect to all the channels through which customers communicate with you
It is no longer an operational headache to work in several channels, we will link all your customers’ communication channels to Kaveret and you can manage them from just one place. The customer sent a message on Facebook Messenger? From there he responded to you on WhatsApp and finally spoke through emails? No problem, you will see it on one screen