Kaveret CRM Customer Management Program

The leading software in Israel for customer service centers for large organizations and growing businesses

מערכת CRM מומלצת

Kaveret CRM Customer Management Program

The leading software in Israel for customer service centers for large organizations and growing businesses

Two main reasons that make us special

The software will preserve and improve customer relationships through close monitoring of your SLA goals at a level you are not yet aware of

We at Kaveret CRM provide our customers with full support for managing your business and maintaining customer relations

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Precise development aimed at improving customer relations

The entire customer management system is aimed at meeting organization SLA (Service Level Agreement) goals and even give you the tools to improve the goals. We focus on a number of key parameters:

The time it takes to handle an application

Prioritizing by type of customer and type of application

Balancing the number of applications forwarded to each representative

Full and comprehensive control by the customer service manager

The time it takes to handle an application

Prioritizing by type of customer and type of application

Balancing the number of applications forwarded to each representative

Full and comprehensive control by the customer service manager

We look at the whole picture

The customer service manager can see the number of inquiries of each representative in real time, forward inquiries from representative to representative and see who exceeds the organization’s SLA goals – in real time!


At any given moment the customer service manager can segment complex reports in order to better understand his working methods and improve relationships with the customers.

It is clear to all of us that good customer relations are more profitable for the organization

We look at the whole picture

The customer service manager can see the number of inquiries of each representative in real time, forward inquiries from representative to representative and see who exceeds the organization’s SLA goals – in real time!

At any given moment the customer service manager can segment complex reports in order to better understand his working methods and improve relationships with the customers.


It is clear to all of us that good customer relations are more profitable for the organization

All the control in one program

When a customer contacts you,
his card opens automatically with all the information. We produce the combination of the means of contacting customer service and sales, managing leads in CRM and managing customer inquiries – a complete package for business management

All the control in one program

When a customer contacts you, his card opens automatically with all the information. We produce the combination of the means of contacting customer service and sales, managing leads in CRM and managing customer inquiries – a complete package for business management

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We connect to all the channels through which customers communicate with you

It is no longer an operational headache to work in several channels, we will link all your customers’ communication channels to Kaveret and you can manage them from just one place. The customer sent a message on Facebook Messenger? From there he responded to you on WhatsApp and finally spoke through emails? No problem, you will see it on one screen

We connect to all the channels through which customers communicate with you

It is no longer an operational headache to work in several channels, we will link all your customers’ communication channels to Kaveret and you can manage them from just one place. The customer sent a message on Facebook Messenger? From there he responded to you on WhatsApp and finally spoke through emails? No problem, you will see it on one screen

Recommendations

Recommendations

Happy to work with Kaveret

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