Manage any client, from any platform, in one screen.
The leading software for customer service/technical support/sales centers for large organizations and growing businesses.
Easy to Stay Connected
Thanks to our innovation, there is no need to worry about platform fragmentation - because from your perspective, it doesn't matter if the client contacted you through Facebook Messenger, continued on WhatsApp and then through email, you can stay in the BeeCRM, because everything comes to one place, where you stay connected, without missing anything.We understand the need for innovation and digitization in companies, and today, every business and organization knows that omnichannel is a basic necessity for proper resource management and workforce savings.
- Our omnichannel maintains and improves customer relationships by tracking efficient SLA levels that are unmatched anywhere else.
- A complete suite for business management and customer relations.
A specially designed development to Improve Customer Relations
Our customer management system is specially designed to meet organizational SLA (Service Level Agreement) targets and provide tools to improve targets through the following parameters:
Improved Handling of Inquiries
Inquiry handling times will be significantly reduced with the Hive's intelligent system.
Prioritization
Who should you get back to first? Who hasn't received a response yet? The system prioritizes customer types and their inquiries.
Balancing Inquiry Volume
Each agent receives a realistic number of inquiries to maximize response times.
Control and Monitoring
The customer service manager sees everything and gets full and comprehensive control.
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See Everything, Know Everything
The customer service manager can see in real time how many inquiries each agent has, adjust the number of inquiries, and see who is violating organizational priorities in real time.We believe that good customer relations are more profitable for your organization, so we have created a unique option for customer service managers: segmentation of complex reports that help you understand customer-facing work methods.
Full Control in One Screen
The moment a customer creates an inquiry, an inquiry is automatically opened with all the information we have about them. We connect customer service, sales, lead management, and customer inquiry management in one place.
Watch the video and see the system in action
What our customers say about us?
